How Can We Help You?
Whether you have a question about your application, need help with documents, or want to check your visa status, our team is here to help. No bots. Real visa specialists.
Get In Touch
Two Ways to Reach Us, Both Fast
Choose whichever is more convenient for you. Real people respond to every message.
WhatsApp Support
⚡ Average reply: under 15 minutesMessage our visa specialists directly on WhatsApp. Send documents, photos, or screenshots, we'll review them instantly and guide you through any issues. Most queries resolved in a single conversation.
Available Mon - Fri, 9AM - 9PM IST
Support Portal
🕑 Average reply: under 2 hoursSubmit a support ticket through our help desk. Ideal for complex queries, document resubmissions, or if you need a detailed written response. Every ticket is tracked and assigned to a specialist.
Tickets monitored Mon – Fri, 9AM - 9PM IST
Travelling Within 48 Hours?
If your flight is within 72 hours and you need urgent visa assistance, message us on WhatsApp with the subject "URGENT" and your booking reference. Our team prioritises time-sensitive cases and will respond within minutes during business hours.
Before You Contact Us
Quick Answers to Common Questions
70% of queries are answered below, saving you time and us a ticket
Where's my visa?
If your visa hasn't arrived within the stated timeframe, check your spam/junk folder first. Still nothing? WhatsApp us with your reference number, and we'll chase it immediately.
Can I get a refund?
If you cancel before we submit your application, a partial refund applies. Government fees are non-refundable in all cases (this is the Indian government's policy, not ours). Full details in our Refund Policy.
Is my personal data safe?
Absolutely. Your passport and personal data are encrypted with 256-bit SSL, the same standard used by banks. We do not store your payment card details. Your data is used solely for visa processing and is not shared with third parties. Read our full Privacy Policy for details.
I made a mistake in my application how can I fix it?
If we haven't submitted your application yet, yes message us immediately on WhatsApp or via the support portal with your reference number and the correction needed. If already submitted, corrections depend on whether the visa has been issued. Contact us ASAP, the sooner we know, the more options we have.
Who We Are
The Team Behind VisaIn.in
VisaIn.in is operated by TravelRox, a visa-tech company that runs multiple dedicated visa service websites. Our team of visa specialists processes thousands of applications every month across 46 destinations India is one of our largest and most experienced operations.
We're not a faceless form processor. Every application is reviewed by a real person who understands India's eVisa requirements inside out. When you message us, you're talking to someone who has seen (and fixed) every possible visa application error.
50,000+
Visas Processed
98.7%
Approval Rate
4.3/5
Reak Customer Rating
158
Countries Served
256-bit SSL Encryption
Your passport data and personal information are encrypted end-to-end with bank-level security.
Refusal Protection Guarantee
Take a refund of the full service fee when you purchase our refusal protection addon. Zero risk to you.
Real People, Not Bots
Every support message is handled by a trained visa specialist, not an automated chatbot or AI script.
Registered Business
TravelRox is a registered company with a real office address, business registration, and accountable team.
Verified on Review Sites
Verified customer reviews with a 4.3/5 average rating. Real feedback, not fake testimonials.
Business Information
| Company Name | TravelRox |
| Address | WZ-52, Second Floor, Ratan Park, Galli no-2, New Delhi-110015 |
| Brand | VisaIn.in |
| [email protected] & [email protected] | |
| +91 9811765360 & +17076060634 | |
| Support Hours | Mon - Fri: 9AM - 9PM IST |
Haven't Applied Yet?
Get your India eVisa in 5 minutes. Expert review, refusal protection guarantee, 48-96 hour processing.