Refund Policy

Effective Date: March 2026 Last Updated: March 2026

1. Overview

This Refund Policy outlines the terms and conditions under which refunds are issued by VisaIn.in, a commercial visa assistance service operated by TravelRox LLC. By using our Service, you agree to this Refund Policy in its entirety.

We are committed to transparency and fairness. Please read this policy carefully before making a purchase so you understand your rights and our obligations regarding refunds.

2. Understanding Our Fee Structure

Before reviewing the refund scenarios below, it is important to understand what you are paying for when you use our Service:

Government Visa Fee — the mandatory fee charged by the Government of India for processing your eVisa application. This fee is collected by us on behalf of the government and remitted directly to them.
Service Fee — our charge for application assistance, expert document review, error checking, submission, status tracking, and customer support.
Payment Processing Charges — fees charged by third-party payment providers (e.g., credit card processors, payment gateways) to facilitate the transaction.

Each of these components is treated differently when it comes to refunds, as detailed below.

3. Cancellation Before Processing

3.1 You may cancel your visa application before we have submitted it to the Government of India's eVisa system.

3.2 If you cancel before processing, the following refund applies:

Fee Component	Refund
Service Fee	70% refunded
Payment Processing Charges	Not refundable

3.3 The 30% of the service fee retained covers administrative costs incurred in setting up your application, including initial document review and account processing.

3.4 To cancel, you must send an email to [email protected] with the subject line "Cancellation Request" and include your full name, application reference number, and the email address used during purchase.

3.5 Cancellation requests are processed in the order they are received. We will confirm your cancellation and refund eligibility via email.

4. Cancellation After Submission

4.1 Once your application has been submitted to the Government of India, cancellation is no longer possible.

4.2 No refund of any kind — including the service fee, government visa fee, or payment processing charges — will be issued after submission, as:

The government visa fee has been remitted to the Government of India and is non-recoverable.
Our service (application preparation, review, and submission) has been fully delivered.

4.3 We will clearly notify you before we submit your application. Once you authorise submission, this policy takes effect.

5. Refusal Protection

5.1 What Is Refusal Protection? Refusal Protection is an optional add-on that you may purchase at the time of your application. It provides a safety net in the event that your visa is refused by the Government of India.

5.2 Eligibility for Refusal Protection Refund: To be eligible for a refund under Refusal Protection, all of the following conditions must be met:

You purchased Refusal Protection at the time of application, before submission.
Your visa application was refused by the Government of India.
The refusal was not caused by false, misleading, incomplete, or fraudulent information provided by you.
The refusal was not caused by your failure to respond to requests for additional information or documentation within the required timeframe.
You submit your refund claim within 30 days of receiving the refusal notification.

5.3 What Is Refunded Under Refusal Protection:

Fee Component	Refund
Service/Processing Fee	100% refunded
Refusal Protection Fee	Not refundable
Government Visa Fee	Not refundable
Payment Processing Charges	Not refundable

5.4 How to Claim: To claim a refund under Refusal Protection, email [email protected] with the subject line "Refusal Protection Claim" and include:

Your full name
Application reference number
Email address used during purchase
Copy of the visa refusal notification

5.5 Without Refusal Protection: If you did not purchase Refusal Protection and your visa application is refused, no refund of the service fee will be issued. The decision to purchase Refusal Protection is entirely voluntary and must be made before submission.

6. Visa Approval — No Refund

Once your visa application is approved by the Government of India, no refund of any kind is applicable. The service has been successfully delivered and the government has granted your visa.

7. Duplicate Payments

7.1 If you are charged more than once for the same application due to a payment error or system glitch, we will refund the duplicate amount in full.

7.2 To report a duplicate payment, email [email protected] with the subject line "Duplicate Payment" and include:

Your full name
Application reference number
Transaction IDs or payment receipts showing both charges

7.3 We will investigate and, upon confirmation of the duplicate charge, issue a full refund of the duplicate amount within the standard refund processing timeline.

8. System Errors

8.1 If a technical error on our end (e.g., system malfunction, processing failure) prevents your application from being submitted or causes it to be submitted incorrectly, we will:

Attempt to resolve the issue and resubmit your application at no additional cost, or
Issue a full refund of the service fee if the issue cannot be resolved.

8.2 System errors caused by third-party services (e.g., government portal downtime, payment gateway issues) are outside our control and are not covered under this provision. However, we will work with you to find a reasonable resolution.

9. Non-Refundable Scenarios

To avoid any confusion, the following situations are not eligible for any refund:

Visa refusal when Refusal Protection was not purchased.
Visa refusal due to false, misleading, or incomplete information provided by the applicant.
Change of travel plans after application submission.
Failure to travel to India after visa approval.
Dissatisfaction with the processing time (processing times are estimates and are controlled by the Government of India).
Failure to use an approved visa before its expiry date.
Visa revocation or cancellation by the Government of India after initial approval.
Denial of entry at the Indian port of arrival, even with a valid eVisa.
Applicant's failure to respond to requests for additional information, resulting in application rejection.

10. Refund Processing Timeline

10.1 All approved refunds will be processed within 7–14 business days from the date the refund is approved.

10.2 Refunds are issued to the original payment method used at the time of purchase. We do not issue refunds to alternative payment methods or accounts.

10.3 The actual time it takes for the refund to appear in your account may vary depending on your bank or payment provider. VisaIn.in is not responsible for delays caused by third-party financial institutions.

10.4 You will receive an email confirmation when your refund has been processed on our end.

11. How to Request a Refund

All refund requests must be submitted via email to [email protected]. Please include the following information in your request:

Subject line: Clearly state the type of request (e.g., "Cancellation Request", "Refusal Protection Claim", "Duplicate Payment")
Full name as it appears on your application
Application reference number
Email address used during purchase
Reason for the refund request
Supporting documents (e.g., refusal notification, duplicate payment receipts), if applicable

Incomplete requests may result in delays. We aim to acknowledge all refund requests within 2 business days and provide a resolution within 5 business days of receiving all required information.

12. Disputes

12.1 If you are dissatisfied with our refund decision, you may request a review by emailing [email protected] with the subject line "Refund Dispute" and providing any additional supporting information.

12.2 We will review your dispute and respond within 10 business days.

12.3 If the matter remains unresolved, you may pursue resolution through the appropriate legal channels as outlined in our Terms of Service.

12.4 We kindly request that you contact us before initiating a chargeback with your bank or payment provider, as we are committed to resolving disputes fairly and promptly.

13. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. The Refund Policy in effect at the time of your purchase will apply to that transaction.

14. Contact Us

For all refund-related inquiries, please contact us:

Email: [email protected]
Website: www.visain.in